Ashcom Technologies Inc, is a premier developer of business system software and related mobile and Web technology solutions servicing a variety of industries. Ashcom is currently seeking an Account Manager to join its growing, fast-paced company.
Responsibilities of this position include, but are not limited to the daily oversight of client accounts, providing customer support, facilitating between client and internal departments, educating and advising clients about products and services, and meeting sales goals.
This position has specific emphasis on problem solving, customer assistance, and sales in a small team environment working from our offices in Ann Arbor, Michigan.
Possess significant sales and customer service experience
Organized and able to keep copious notes for a multitude of
clients/potential clients as well as strong attention to detail
Possess excellent verbal, written, interpersonal and customer service skills
Ability to multitask in a fast-paced and quickly changing environment, with a take-charge approach to getting things done
Capacity to quickly absorb and apply knowledge gained through classroom training, documentation, and independent study.
Foster and maintain relationships with potential clients
Field in-bound calls, emails and other communication from customers
Analyze and determine solutions on a case by case basis
Consistently meet sales goals
Mediate between client and internal departments to accomplish project goals
Identify trends in customer issues and recommend product & service improvements
Other duties as assigned