NJ Transit: customer satisfaction up - Fox 2 News Headlines

NJ Transit: customer satisfaction up

Posted: Updated:

NEWARK, N.J. (AP) - New Jersey's first rider survey in the wake of Superstorm Sandy shows improved customer satisfaction with the agency.

The overall customer satisfaction rating in the survey released Tuesday was 6.4 out of 10. It was 6.0 just before the storm and was 5.2 in 2011 when the commuter scorecard was first implemented.

Rail passengers gave NJ Transit a score of 5.9, up from 4.5 in 2011, when the survey began.

Seventy-nine percent of the customers surveyed said they would recommend NJ Transit.

NJ Transit Director James Weinstein says the results show customers recognize the agency's efforts under the "most challenging of conditions."

NJ Transit has restored service to 97% of its pre-Sandy rail schedules. All bus service has been restored and the Hoboken terminal reopened last month.

Copyright 2013 The Associated Press. All rights reserved. This material may not be published, broadcast, rewritten or redistributed.

  • TrafficMore>>

  • Damaged Metro-North wires in Conn. causing delays

    Damaged Metro-North wires in Conn. causing delays

    The Metro-North Railroad says damaged wires in Connecticut are causing delays of 10 to 15 minutes and have prompted boarding changes.
    The Metro-North Railroad says damaged wires in Connecticut are causing delays of 10 to 15 minutes and have prompted boarding changes.
  • Damaged Metro-North wires in Conn. causing delays

    Damaged Metro-North wires in Conn. causing delays

    The Metro-North Railroad says damaged wires in Connecticut are causing delays of 10 to 15 minutes and have prompted boarding changes.
    The Metro-North Railroad says damaged wires in Connecticut are causing delays of 10 to 15 minutes and have prompted boarding changes.
  • Chilling surveillance video of woman, children attacked

    Chilling surveillance video of woman, children attacked

    Thursday, August 28 2014 6:46 AM EDT2014-08-28 10:46:54 GMT
    A man pretending to be a livery cab driver attempted to sexually assault a mother in front of her three children. Chilling surveillance video shows the man attacking the mother, elbowing one of the children in the face and throwing the other out of the car and onto a sidewalk before taking off.
    A man pretending to be a livery cab driver attempted to sexually assault a mother in front of her three children. Chilling surveillance video shows the man attacking the mother, elbowing one of the children in the face and throwing the other out of the car and onto a sidewalk before taking off.
Powered by WorldNow

WJBK-TV | Fox 2
16550 West Nine Mile Rd.
Southfield, MI 48075

Main Station: (248) 557-2000
Newsroom: (248) 552-5103

Didn't find what you were looking for?
All content © Copyright 2000 - 2014 Fox Television Stations, Inc. and Worldnow. All Rights Reserved.
Privacy Policy | New Terms of Service What's new | Ad Choices