Glitch temporarily shuts down Bridge Card system - Fox 2 News Headlines

Glitch temporarily shuts down Bridge Card system

Posted: Updated:
DETROIT, Mich. (WJBK) -

Low-income families across Michigan were not able to use Bridge Cards Saturday to purchase food because of a glitch that also caused problems in Michigan and 16 other states. By Sunday, the system was back up and running.

The vendor for all of these states, Xerox-ACS, issued the following statement early Saturday evening:

"During a routine test of our back-up systems Saturday morning,  Xerox's Electronic Benefits Transfer (EBT) system experienced a temporary shutdown. While the system is now up and running, beneficiaries in the 17 affected states continue to experience connectivity issues to access their benefits. This disruption impacts EBT beneficiaries who rely on the system for SNAP and WIC. Technical staff is addressing the issue and expect the system to be restored soon.  Beneficiaries requiring access to their benefits can work with their local retailers who can activate an emergency voucher system where available. We appreciate our clients' patience while we work through this outage as quickly as possible," Kevin Lightfoot, VP Xerox Corporate Communications.

About 1.75 million people in Michigan receive food assistance through the program. Many people discovered the problem in grocery store checkout lines when they learned their cards were not working and they could not purchase groceries. U.S. Department of Agriculture spokeswoman Courtney Rowe told the Associated Press that the outage was not related to the federal government shutdown.

  • Local NewsLocal NewsMore>>

  • Wide-reaching Nut Butter Recall

    Wide-reaching Nut Butter Recall

    Wednesday, August 20 2014 5:51 AM EDT2014-08-20 09:51:24 GMT
    Peanut and almond butters sold at Whole Foods, Trader Joe's and other grocers are being recalled because of possible salmonella contamination. A unit of Hain Celestial Group Inc. says there have been reports of four illnesses that may be related to the nut butters. They were sold under the brand names Arrowhead Mills Peanut Butters, MaraNatha Almond Butters and Peanut Butters, and private label brands for Whole Foods, Trader Joe's, Kroger and Safeway.
    Peanut and almond butters sold at Whole Foods, Trader Joe's and other grocers are being recalled because of possible salmonella contamination. A unit of Hain Celestial Group Inc. says there have been reports of four illnesses that may be related to the nut butters. They were sold under the brand names Arrowhead Mills Peanut Butters, MaraNatha Almond Butters and Peanut Butters, and private label brands for Whole Foods, Trader Joe's, Kroger and Safeway.
  • Livonia woman carjacked by young boy at knifepoint

    Livonia woman carjacked by young boy at knifepoint

    Tuesday, August 19 2014 11:32 PM EDT2014-08-20 03:32:33 GMT
    School is just around the corner and rather than brushing up on some history, one child made some of his own.
    School is just around the corner and rather than brushing up on some history, one child made some of his own.
  • Detroit residents say new LED street lights not bright enough

    Detroit residents say new LED street lights not bright enough

    Tuesday, August 19 2014 10:57 PM EDT2014-08-20 02:57:42 GMT
    Although Detroit residents are grateful for new streetlights, but they are concerned with the lack of coverage the new bulbs provide.
    Although Detroit residents are grateful for new streetlights, but they are concerned with the lack of coverage the new bulbs provide.
  • Download the FOX 2 Apps


  • FOX 2 News Five-Day Forecast
Powered by WorldNow

WJBK-TV | Fox 2
16550 West Nine Mile Rd.
Southfield, MI 48075

Main Station: (248) 557-2000
Newsroom: (248) 552-5103

Didn't find what you were looking for?
All content © Copyright 2000 - 2014 Fox Television Stations, Inc. and Worldnow. All Rights Reserved.
Privacy Policy | New Terms of Service What's new | Ad Choices