Verizon data network problems - Fox 2 News Headlines

Verizon data network problems

Posted: Updated:
NEW YORK (MYFOXNY) -

If you can't get on the web or download files on your Verizon cell phone as quickly as you once could, there is a reason.

Verizon customers are seeing slower data speeds because they're actually getting bumped off Verizon's LTE network to the older 3G network. Basically, the company hasn't been able to keep up with the fast growth of data usage in big cities, including New York.

The company's own chief financial officer just publicly admitted Verizon's infrastructure in major metropolitan cities cannot keep up with demand.

"Verizon's 4G service is being bumped down to 3G service as a result of limited infrastructure and increased demand for LTE," said Daniel Howley, a senior writer for laptopmag.com. "So more people who jump on, the lower the signal strength for every customer."

Howley said if you're one of those customers having issues there isn't much you can do about it.

"Basically have to ride it out till Verizon ups their capacity," he said.

We asked Verizon about the problem directly. The company sent a statement: "Verizon Wireless continues to invest in our infrastructure in the New York Metro region, providing our customers with fast, reliable service. Over the past decade, Verizon Wireless has invested more than $3 billion in the region to increase the coverage and capacity of our network. As our CFO said, 'we have been working very diligently … we're going to be in an excellent position by the end of this year with everything that we are doing.'"

The company said the service should be back to normal by 2014. If you cannot wait, Howley said AT&T, T-Mobile and Sprint are all getting better service -- at least in New York City.

An earlier version of this story stated that Verizon did not grant an on-camera interview to Fox 5.  Fox 5 only asked for a written statement and did not ask for an on-camera interview.

  • Local NewsLocal NewsMore>>

  • Another company to give family free cruise

    Family of 5-year-old with cancer upset with cruise line

    Family of 5-year-old with cancer upset with cruise line

    Friday, July 25 2014 6:52 PM EDT2014-07-25 22:52:08 GMT
    A Long Island family is upset that a cruise line won't accommodate them after their 5-year-old son had to have emergency surgery for cancer. Nicolas Colucci and the rest of his family was supposed to go on a cruise on the Norwegian Breakaway. They did not buy travel insurance, so Norwegian says they cannot rebook the cruise so close to departure. The CEO of a rival cruise line saw their story and reached out to the Colucci family to offer them a free cruise.
    A Long Island family is upset that a cruise line won't accommodate them after their 5-year-old son had to have emergency surgery for cancer. Nicolas Colucci and the rest of his family was supposed to go on a cruise on the Norwegian Breakaway. They did not buy travel insurance, so Norwegian says they cannot rebook the cruise so close to departure. The CEO of a rival cruise line saw their story and reached out to the Colucci family to offer them a free cruise.
  • Hudson River Sloop Clearwater

    Pete Seeger's environmental legacy lives on

    Pete Seeger's environmental legacy lives on

    Friday, July 25 2014 6:16 PM EDT2014-07-25 22:16:30 GMT
    American folk singer and activist Pete Seeger's passion for music and the environment embodied who he was every single day of his life. In 1966, Seeger co-founded the organization Hudson River Sloop Clearwater. Ever since, Seeger's 106-foot-long sloop, Clearwater, has been sailing up and down the Hudson River to educate and inspire children to protect the environment.
    American folk singer and activist Pete Seeger's passion for music and the environment embodied who he was every single day of his life. In 1966, Seeger co-founded the organization Hudson River Sloop Clearwater. Ever since, Seeger's 106-foot-long sloop, Clearwater, has been sailing up and down the Hudson River to educate and inspire children to protect the environment.
  • Eric Garner's family seeks federal probe of police custody death

    Eric Garner's family seeks federal probe of police custody death

    Friday, July 25 2014 5:46 PM EDT2014-07-25 21:46:48 GMT
    Family members of a man who died in police custody, the Rev. Al Sharpton and others met with federal prosecutors Friday to press for an investigation into the death. An amateur video shows a plainclothes police officer placing Garner in what appears be a chokehold last week while arresting him on Staten Island. The 43-year-old Garner can be heard gasping, "I can't breathe!" Chokeholds are banned under New York Police Department policy.
    Family members of a man who died in police custody, the Rev. Al Sharpton and others met with federal prosecutors Friday to press for an investigation into the death. An amateur video shows a plainclothes police officer placing Garner in what appears be a chokehold last week while arresting him on Staten Island. The 43-year-old Garner can be heard gasping, "I can't breathe!" Chokeholds are banned under New York Police Department policy.
Powered by WorldNow

WJBK-TV | Fox 2
16550 West Nine Mile Rd.
Southfield, MI 48075

Main Station: (248) 557-2000
Newsroom: (248) 552-5103

Didn't find what you were looking for?
All content © Copyright 2000 - 2014 Fox Television Stations, Inc. and Worldnow. All Rights Reserved.
Privacy Policy | Terms of Service | Ad Choices