Customer Support Representative - Fox 2 News Headlines

Customer Support Representative

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WJBK -
The nation's leading special finance leads, dealer marketing, and car dealer services corporation is seeking a Customer Support Representative for a fast paced office.

The Customer Support Representative is responsible for communicating via phone and electronically with consumers inquiring/utilizing the products and services of Auto Credit Express.

RESPONSIBILITIES:
Interacting with customers via telephone, email, and fax to provide information in response to inquiries about products and services.
Field general questions and complaint resolution.
Review validity of applications submitted.
Maintain excellent, friendly relationships with all internal and external customers.
Maintain standards set by management.
Strong organization and follow up skills
Follow verbal and written instructions and pay close attention to detail.

KNOWLEDGE AND SKILLS:
Excellent phone skills
Strong communication skills
Ability to handle several tasks simultaneously --will be frequently entering and updating information on computer while speaking with customers.
Team player
Flexible
Computer skills-Proficient with Microsoft Word, Excel, and Outlook
Maintain daily activity reports
Excellent follow up skills
Highly Motivated

EDUCATION:
-High School Diploma/equivalent
-Minimum 1-3 years customer service experience necessary. Sub-prime experience a plus.

Compensation:
- PTO-Holiday Pay
- Medical, Dental, Vision, Group Life and Accidental Death and Dismemberment (AD&D# and Group Long-Term Disability Insurance
- 401#k) Plan with match

Please send resume with cover letter to hr@goacegroup.com
Apply with: Simply Apply
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